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Tuesday, March 21, 2006
Analysis of data
Quality management information needs must be defined to evaluate and improve the quality management system.
Data must be collected to monitor and measure the suitability and effectiveness of the quality management system.
The information that must be analyzed includes:
- customer satisfaction
- conformity to product requirements
- characteristics and trends of processes and products including opportunities for preventive action
- suppliers
Data must be collected to monitor and measure the suitability and effectiveness of the quality management system.
The information that must be analyzed includes:
- customer satisfaction
- conformity to product requirements
- characteristics and trends of processes and products including opportunities for preventive action
- suppliers