ISO 9000

Sections 4 to 8 provide the outline to a process-based quality management system. Further details can be found in the links on this page.

1. Scope
1.1 General
1.2 Application

2. Normative reference

3. Terms and definitions

4. Quality management system
4.1 General requirements
4.2 Documentation requirements

5. Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Management review

6. Resource management
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment

7. Product realization
7.1 Planning of product realization
7.2 Customer-related processes
7.3 Design and development
7.4 Purchasing
7.5 Production and service provision
7.6 Control of monitoring and measuring devices

8. Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement